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FAQ Tours

Package Holidays in Sumatra

When is the best season to visit Sumatra?

Sumatra can be enjoyed all year round, but our high season is from May through to September. November until February is considered the wet season and while we still trek during this time, there is a higher chance of rain.

Sumatra has mostly tropical climate – hot and humid. In North Sumatra the dry season lasts from April to September and comes with sunny days. The rainy season does’t mean it’s raining all day like in other palces in South East Asia. It is just more likely to rain, but mostly in the afternoon. Especially here in Bukit Lawang next to the rain forest rain is always possible. Temperatures are around 30 °C year round. In the jungle, especially after the rain, the temperature can drop to 20 °C at night. So when you visit Bukit Lawang be prepared for every occasion. See our list on what to bring.
Please see: How to get to Sumatra
If we organise a complete package tour through Sumatra for you, transport (alternating private driver), accommodation and activities are included, depending on agreement. Please have a look at our detailed offer. These are always private tours. However, we put together groups of up to 6 people for the jungle treks in Bukit Lawang. We also offer group tours through Sumatra.

We are prepared for minor sicknesses and injuries (stomach pain, rashes, scratches, bee stings…). The next doctor is around 5 km outside of Bukit Lawang and can handle fevers and infections. for severe sicknesses or injuries you will need to go to the hospital in Medan. We highly recommend a travel health insurance which covers hospital fees.

If you would like to book round trips, accommodation, transport or activities on Sumatra, please fill out this form and we will be in touch shortly.
We recommend that you book at least one month in advance so that we can prepare everything. However, we do our best to accept enquiries at short notice. Simply contact us.
Deposit A deposit of 30% of the total price is required to confirm the booking. We need this deposit as we have to pay hotels or services in advance in order to secure the booking. The deposit must be paid via bank transfer to a EU bank account or Paypal (+5% surcharge). You will receive an invoice. Booking confirmation and outstanding payment For the final payment, unless stated otherwise, you will receive another invoice 4 weeks prior to travel. Please see our terms.
Please see our terms.

This is not possible for logistical reasons. You will have different drivers on a round trip.

On the Bukit Lawang – Berastagi – Toba route, however, you will be accompanied by the same driver and he will sometimes also stay in the same accommodation. Another driver will also accompany you from Lake Toba to Padang on the round tour with West Sumatra.

For other journeys such as airport transfers or sightseeing at Lake Toba, the drivers change.

That depends. We always try to cater your needs. However, the closer to the original date, the harder it may get to be able to change the dates. Please let us know as far in advance as possible. Please keep in mind, that a change of dates may result in higher prices due to possible holidays or season changes.

Please let us know immediately. We try to do our best and chage your trip. However, the closer to the original date, the harder it may get to be able to change the dates. Please let us know as far in advance as possible. Please keep in mind, that a change of dates may result in higher prices due to possible holidays or season changes.

Basically, we are just as spontaneous as you are. Therefore, we will do our best to coordinate your changes of plans. Please note, however, that hotels and tours that have already been booked cannot be canceled at times. However, we will inform you in any case and coordinate everything with you.

Depending on the region, there are always outbreaks of different pathogens. You should therefore always find out which vaccinations are currently recommended by the Foreign Office or the Tropical Institute.

There is no destination without problems. Therefore, it is advisable to keep an open eye on the road in Sumatra. Flight delays and cancellations due to volcanic eruptions can be a problem, but are rare. If you take basic precautions and use common sense when travelling, all should be well.

Credit cards are not very common in Sumatra. At most, larger hotels in Medan and other major cities accept credit cards. Otherwise, cash is preferred. However, you can also withdraw cash at several ATMs. You should do this especially on the way to Bukit Lawang, because there is no ATM there.

Tipping is not very common in Sumatra. You may get a confused look from the waiter if you give more than you have to. Nevertheless, the locals are always happy to receive tips. 10% at meals is ok. For tips to drivers and guides, we recommend 300,000-500,000 IDR.

In Indonesia, there are type F sockets (Schuko socket). Type C and E also fit.

No, please book your flight yourself. Your tour with us starts whenever you wish and is not bound to a flight ticket. However, we will be happy to give you non-binding tips for cheap and quality airlines and offers.

For questions please contact us

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We started as a tour operator not only because we love the island and the nature, but also to connect and help the locals. We work with a selected bunch of locals for trekking, transport an guiding and also help local NGOs. More about us

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